Terms & Conditions

Last updated: July 2026

These Terms and Conditions apply to all bookings made with Seymour Chauffeurs.

1. Operator Responsibility and Contract with Passenger

Seymour Chauffeurs is a licensed private hire operator. When you make a booking with us, a contract is created directly between Seymour Chauffeurs and the passenger/client for the acceptance of the booking and the provision of the transportation service. Seymour Chauffeurs is responsible for accepting the booking and arranging the journey in accordance with the Private Hire Vehicles (London) Act 1998 and applicable Transport for London private hire requirements. Fares may be collected by Seymour Chauffeurs directly or by the chauffeur/driver on behalf of Seymour Chauffeurs, including where the chauffeur/driver acts as agent for Seymour Chauffeurs in collecting the fare. Only Seymour Chauffeurs may cancel a booking with the passenger/client, although a chauffeur/driver may reject an offer from Seymour Chauffeurs to carry out a particular journey. Liability in relation to the transportation services belongs to Seymour Chauffeurs, subject to these Terms and Conditions and the client's statutory rights.

2. Bookings and Journey Details

Seymour Chauffeurs will endeavour to ensure that vehicles arrive at the requested time and place. However, we cannot accept responsibility for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, road closures, accidents, mechanical failure, severe weather, flight delays, security restrictions, or other unforeseen events. The chauffeur/driver will travel by the most appropriate route on the day unless instructed otherwise by the client. Unless specified at the time of booking, additional pick-ups, drop-offs, waiting time, route changes or extra stops may not automatically be included in the quoted price. We will make reasonable efforts to accommodate such requests, but additional charges may apply.

3. Waiting Time

For non-airport collections, a 10-minute grace period is included from the booked pick-up time. After this period, waiting time will be charged at our current standard rate. For airport collections, a 45-minute grace period is included from the time the flight lands. Waiting charges will apply after the grace period. If the chauffeur/driver is asked to wait either at the beginning of the journey or during the journey, waiting time may be charged at our current standard rate.

4. Vehicle and Chauffeur Substitution

Clients may request a specific vehicle type at the time of booking, subject to availability. We reserve the right to substitute any vehicle or chauffeur/driver where necessary, including for operational, safety, availability or maintenance reasons. Where possible, we will provide a vehicle of a similar or suitable standard. All vehicles are insured in accordance with applicable regulations. We aim to ensure that all vehicles are clean, well-maintained and suitable for private hire chauffeur services.

5. Passenger Conduct and Safety

We reserve the right to refuse entry to any passenger who appears to be under the influence of alcohol or drugs, or whose behaviour may pose a risk to the chauffeur/driver, vehicle, passengers, other road users or the general public. We also reserve the right to terminate a journey due to unreasonable, abusive, unsafe, threatening or improper behaviour by any passenger. If special cleaning is required because a vehicle has been left in an unreasonable condition by a passenger/client, we reserve the right to charge the passenger/client for the cost of cleaning.

6. Cancellation Policy

If a booking is cancelled within 1 hour of the requested pick-up time, we reserve the right to charge the full fare for the journey. If the pick-up location requires the vehicle to be dispatched more than 1 hour before the pick-up time, and the booking is cancelled after the vehicle has been dispatched or reserved for that journey, we reserve the right to charge the full fare. If the passenger does not appear at the booked time and designated pick-up point, and does not make contact with our chauffeur/driver or office, we reserve the right to charge the full fare for the journey. Our cancellation policy reflects the availability of vehicles in our fleet. Once a booking is accepted, we reserve a vehicle and chauffeur for that booking and may refuse other bookings for the same vehicle, date and time.

7. Delays and Consequential Loss

Seymour Chauffeurs shall not be liable for indirect or consequential losses, including loss of profit, missed flights, missed appointments, missed connections, loss of business, or any other loss arising from delays or circumstances beyond our reasonable control. Clients are responsible for allowing sufficient travel time for flights, appointments, events and onward travel.

8. Amendments to Terms

We reserve the right to modify these Terms and Conditions from time to time. Clients will be notified of significant changes by email, text message, website notice or other appropriate method. Continued use of our services after changes have been made will constitute acceptance of the updated Terms and Conditions.

9. Statutory Rights

Nothing contained in these Terms and Conditions affects the client's statutory rights.